No, that's not possible.
After consultation with our lawyer specialized in contract law, we explain here what "force majeure" exactly means in Belgium in function of the agreement for a reservation in the cat hotel.
When entering into an agreement, both parties (Chat-o-Gand and the client) enter into an obligation:
- Chat-o-Gand reserves a suite for an agreed period with the associated care
- The client's obligation in the agreement is the payment of the reservation. The cat has to meet the legal conditions regarding vaccinations.
Bringing the cat is not part of the obligation. Canceling a trip due to external circumstances that you can't control yourself (illness, cancellation of trip, pandemic,...) is not a valid reason to request "force majeure".
What's possible is that this is covered by your travel insurance, depending on their conditions. For this you need to contact your insurance, preferably discussing this in advance to be sure of the possibilities!
This means that the payment always remains necessary as agreed in the contract.
That's because the reserved stay (our part of the agreement) can continue regardless of whether your specific trip proceeds.
"Force Majeure" is the impossibility to fulfill the agreement. By this is meant the absolute impossibility. "Force majeure" for you as a customer, on this agreement, can only be invoked if you literally no longer have any options at all to pay because this is your obligation as a customer when you enter into the agreement.
Force majeure from the customer's point of view can only be declared by a judge. Reporting that you can't pay is not sufficient to claim this.
We try as much as possible to meet your wishes in terms of suites and give you the choice! During quiet periods, it's very likely that the suite as stated on your quote can be retained.
However, if it's necessary to optimize the occupancy of the hotel during busy times such as high season (usually during the holidays), we reserve the right to accommodate your cat in another equivalent suite.
We try to take the type of suite into account as much as possible. For example: a suite in the same hallway. However, it can't always be guaranteed (except for the Disney Suite because it has no window, your cat will never stay in that suite without explicit permission).
A change of suite by Chat-o-Gand does not entitle you to cancel for free. In case of cancellation, the cancellation conditions apply.
Thanks for understanding!!!
Sending tips by email without being able to evaluate the situation closely isn't effective. The best approach is the customized approach during one of our consultations. In exceptional situations, consultations by Skype are possible.
If you are unsure which option is best for you, please do not hesitate to contact us! We're happy to help.
That's possible! But only if the cat allows it and the stress level isn't too high. We can never guarantee that the coat care can be completed.
Cats that come back frequently get used to their hotel stay faster. They will be more likely to tolerate trimming.
Basic and preventive coat care is always included in the price of an All-in package. This covers, for example, checking the fur with our fingers, removing small knots or removing a single tangle, .. Again, this can only happen when the cat is okay with it. If not, we don't do this check-up to minimize stress.
If you chose the basic package, you can book a Furr Mini for basic fur care (such as removing knots, removing a single big tangle, checking the fur, etc.).
If the full coat needs to be checked with the comb (with a very dense or long-haired coat) or if the coat has multiple tangles or is even felted, it's necessary to book a bigger coat care package, regardless of the accommodation package you have reserved.
The advantage of coat care during the hotel stay can be that we can spread it over several days. This way we can do a little bit every day, when a big trim would be too much for the cat. This way, we ensure a happier cat with less stress!
Because of our great location in a quiet residential area, we have no outdoor spaces available.
For outdoor cats this might be a temporary loss. But we're happy to entertain the cats in their own private suite. These have a great view of an outdoor area with flying birds and other interesting passages!
For indoor cats it is not advisable to leave them outside if they were not used to it at home. It could be an extra source of stress for them. So it's never a good idea to let an indoor cat stay in a temporary residence with outdoor space if she does not have access to it at home!
Yes! First your vet must rule out a medical cause completely. Even if you are convinced that there is no physical or medical problem, we still recommend it. After all, cats do everything they can to not show themselves sick. One of the ways we can find out that something is going on is by showing problem behavior. A urine and/or blood test may be necessary to be sure that the cat is completely healthy.
You can find tips for a stressless visit to your vet HERE!
No, we've chosen NOT to give the cats a common playing area. This to avoid the transmission of any diseases via scratching posts, litter boxes or food bowls and to avoid the strange odors of the other cats. This also means that individual use of common areas would be risky.
Just imagine staying in a hotel where you have to sleep in a bed that smells of the previous guest? Would you like that? Probably not! :-) That's why we prefer to keep EVERYTHING strictly separated!
Don't the cats have too little space to move around? No! Certainly not for temporary stays. The suites are approximately 10m³ in size. We have used this volume optimally and we provide private playing sessions where the cat can participate as a solitary hunter!
Be sure to read our interesting blogs about what is stressful for cats: "Cat stress list" and "The vision of a cat behavior therapist of a cat hotel"
It contains SUPER valuable information to ensure a pleasant stay for your cat!!!
No, there is no direct contact between the cats and the cats can't see each other. That is a HUGE reassurance because other cats are a great source of stress!
Be sure to read our blogs about what's stressful for cats: "Cat stress list" and "The vision of a cat behavior therapist for a cat hotel".
It contains SUPER valuable information to ensure a pleasant stay for your cat!!!
For behavioral consultations at home:
- In cash
- By bank transfer (before the start of the consultation)
- There is NO possibility to pay with the bancontact app
- In cash
- By bank transfer
Payment must be made within 14 days upon confirmation of the reservation and before the start of the stay in our hotel or the catsitting period.
For services (grooming salon/behavioral therapy) in the center:
- In cash
- With Payconiq/bancontact app (You'll scan our QR code).
- Unfortunately, we do NOT have a bank contact terminal available for payment with your card.
- By Bank transfer
Do you have any more questions? Please mail us: [email protected].
Open Google Maps and enter the address of our Chat-o-Gand center (Achterdries 29, 9050 Gentbrugge Belgium). Calculate the most efficient route by car from your home address to the center and multiply the number of kilometers.
The kilometric allowance is calculated on the outward and return journey at € 0,50 / km.
Are you unsure about the distance? Don't hesitate to contact us!
Yes, it is. The cat's territory consists of familiar scents that she has left herself by scratching, giving head bumps, sleeping,...
Those familiar scents provide a feeling of security. You remove this sense when the cat goes to a hotel (unless you bring a suitcase with cat stuff, therefore bringing “home” to the hotel!).
If the cat stays at home during your absence, her routine might change as well. Cats are sensitive to this and it can cause stress.
Are you certain that staying at home is the least stressful option for your cat? Then you can contact us for our catsitting service at home: Chat-o-Maison. It's a customized service, with the same professional advice and approach!
Yes, certainly! Of course your cat may be too insecure to play with strangers. You know your cat best and if your furry friend sometimes has a hard time with strange people at home, that might be the case at the Chat-o-Resort as well.
Active play sessions are probably impossible with this insecure cat. But besides playing, there are many other ways in which we try to minimize the stress level as much as possible! We put extra effort into providing the "Spirit Essences" of Jackson Galaxy (an American cat whisperer with rock 'n roll vibes!).
This is similar to Bach flowers and can support cats. These are drops that you add to water several times a day or diffuse into the environment. It doesn't have side effects and are completely safe to use.
Also, herbs and toys that cats can enjoy alone absolutely add value, because 'individual playing' is very relaxing!
Hiding treats or using a feeding puzzle are extra things that can keep your cat busy and help to relax without the presence of a cat servant!
It sometimes happens that an insecure cat starts to play because she has been positively triggered by our extensive range of toys and enrichments!
For cats that play little or not at all at home, this is THE time to find out what can trigger your cat. After all, playing is a very important thing for cats to do! Even for the slightly older cats! :-)
Find out more about this formula recommended by cat behavior therapists!
You can contact us BY APPOINTMENT during opening hours to bring/pick up your cat or for a tour.
Opening hours Cat Hotel:
- Monday - Saturday: 10:00 AM - 12:00 PM
- Sunday: closed (it is not possible to pick up or bring your cat)
- Holidays: closed (it is not possible to collect or bring your cat)
If you visit without an appointment, you may stand in front of closed doors.
Contact us by mail: [email protected] or 0489/32 66 93 for more information!
In exceptional cases, if you wish to bring or collect your cat outside opening hours, we'll check the possibilities in our schedule and will charge a surcharge.
A trim consultation is usually possible on Monday and Thursday in the morning.
Is this not suitable for you? We will look further in time to see what other possibilities we have.
If you wish to make an appointment on weekdays after 4:30 PM, an additional evening charge of 25 euros will be added on top of the applied trim. We're working hard to offer trim consultations on Saturdays as well, but this is not possible for the moment. Thanks for understanding!
Contact us by mail: [email protected] or on 0489/32 66 93 for more information!
You will find the most recent version of the general terms and conditions in the PDF document below. It's always the most recent version that applies.
Cats that have less stress in everyday life, are usually easier to treat. Stress builds up when the cat doesn't have any breathing pauses during stressful events. Too much can express itself in unwanted behavior at home, but possibly on the grooming table as well, which can make the treatment more difficult. To deal with stress at home and get tailor-made advice, you can take a look at our options for assistance.
Some basic tips:
- Don't plan a grooming consultation too close to another stressful event (for example the vet or a vacation). Emergencies are of course always an exception!
- Make it as comfortable as possible for your cat to travel. Teach your cat to experience traveling as less frightening. More tips about it can be found on this blog and are similar to those for traveling to the vet.
- Play with your cat just before you have to leave or offer some relaxing herbs such as valerian.
- Make sure that you are as calm as possible. This is also important while placing the cat in its transportation carrier.
- Take a blanket with the cat's own scent and hair in the carrier. Bring an extra one for on the grooming table.
For even more information, please read our blog about "Stress prevention during grooming consultations".
- The vaccination booklet
- A blanket with the smell of your cat (for example where your cat likes to sleep on). Take this blanket SEPARATELY! That way we shouldn't get this from under the cat in the carrier.
- Candy or a toy that your cat likes
- The material you use at home for coat care: for example combs, brushes, ...
You can describe the profession in many ways: "cat therapist", "cat behavior therapist", "cat behaviorist", "cat psychologist" or perhaps the most famous term "cat whisperer".
However, it all comes down to observing the behavior, trying to understand it and trying to adjust to more desirable behavior. Everything is based on the natural behavior of the cat, founded on professional literature.
Please take a look at "Behavioral Therapy for Cats".
Sometimes a cat can't be treated in one go because she simply doesn't allow it (anymore) and/or there's too much work on the coat.
In that case a follow-up session will be planned, preferably only after about 10 days.
It's doesn't happen often that a cat is completely untreatable. Many cats can be treated with the appropriate gentle approach, it's always worth testing a grooming consultation without anesthesia.
Only in very exceptional cases it's not possible. In that case we only charge a Furr Mini. Then you can schedule a coat-friendly treatment under anesthesia (under the supervision of our vet) to solve the coat problems. For a treatment like that, you make an appointment to bring the cat in the morning and pick it up around 3 pm.
Exceptionally you can pick up or bring your cat to the hotel outside of the opening hours (from Monday to Saturday). In this case, an appointment must be requested, which depends on the availability of the team. For such an exception, an additional fee of € 33 will be added. We'll reserve extra time for this in our agenda on which we cannot schedule other appointments.
The cats are of course taken care of on Sundays and holidays.
However, no exceptions are made on holidays regarding bringing or picking-up hotel guests.
Take the time of check-out into account and try to plan accordingly. After all, we can't guarantee your cat can be checked out on the same day if you can't be on time due to unforeseen circumstances. Thanks for understanding! :-)
Contact us for more information: [email protected]
Another name for skin-, cat- and coat-friendly trimming is non-invasive grooming and non-invasive trimming. This is a method that respects the coat and the well-being of the cat itself. It has a much more natural approach than the classical method, which removes as much hair as possible from the coat (called dewooling). The cat may or may not be held in the standard hold/grip.
This method takes the psyche and health of the cat into account.
The fur of the cat does have its value! So we work as coat sparing as possible. Therefore we only work with coat-friendly material. The aim of a trim is therefore not to get as much hair out of the coat as possible, but mainly to help the cat to keep its hair in the best possible condition. To ensure this is done in the most pleasant way possible we don't allow dogs (or even their scent) around!
It's a method that cat behavior therapists support!
More information about what a coat care consultation entails can be found here.
Our prices depend on the place where you live and whether a transport cost will be added. The complexity of your questions can have an influence too. You can view the formulas here.
Read our blog about the MANDATORY VACCINATIONS AND ANTI-PARASITARY CONTROL in cat hotels.
- Cat disease (feline panleukopenia virus)
- Cat flu (feline herpes virus and feline calicivirus)
- Leucosis (feline leukemia virus)
- The cat in a safe transportation carrier :-)
- We request that the owner stays during the first treatment. This can be comforting for some cats. Read other ways to reduce stress during a consultation here!
- Limit the number of people accompanying the cat to a maximum of two.
- It is not recommended to bring very young children. Older children who can watch quietly are welcome!
Depending on the cat, we will cut the tips of the nails (not the full nails).
This is necessary to be able to protect ourselves a little during care. We work with respect, unfortunately most cats don't see coat care as a spa treatment, so sometimes it's necessary. It's a preventive and non-invasive measure that doesn't harm the cat (even if it has an outdoor life).
Once back home, the nails will soon be back in top condition after scratching a few times. After all, their nails don't stop growing and will soon be back to normal length.
Cats need their nails. The function of their nails:
- Climbing aid
- To catch prey
- Protecting feet from damage when walking
- To take care of themselves (for example: scratching behind the ears)
- Protecting themselves from enemies
- Visual communication (applying scratch marks. At the same time, the cat will spread its fragrance)
Exceptions: Only with abnormalities or nails that are likely to grow in (for example in older cats) we will treat more than just the tips.
More information about our coat care can be found HERE.
During the summer holidays, it's always busier in our hotel. That's why we want to apply optimal stress reduction! The "All-in package" and "Therapy" are our best formulas for this!
We strive to make the suite as odorless and hygienic as possible for the physical but also the mental well-being of your cat. Cleaning a suite can easily take 45 minutes with tasks like:
- Washing and disinfecting everything (shelves, furniture, doors, windows, walls, etc.)
- Vacuuming and steaming the floor with odorless, safe products (Safe4).
- The blankets available in the hotel are washed every time so that every guest has the best possible stay.
- Decorating everything with fresh blankets and scratching boards!
The cleaning fee will be charged automatically regardless of the length of your stay. You will find it on the quote and invoice under the suite name.
This is an effective cost for us that's not included in the daily price. It's a fixed cost, regardless of the length of your stay. Therefore it's charged only once.
During a busy occupation in the peak periods a cat might have to move to another suite during its stay. In that case an extra cleaning fee will be charged.
Thank you for your understanding! This way we can take care of our guests OPTIMALLY!
Dewooling of the coat ensures that you'll have less hair in your house short term. Great, you would think?! Unfortunately, the intensive dewooling (of hair that isn't ready to fall out) ensures that you are just going to stimulate the coat to grow back quickly. The coat of the cat has important functions such as protection against mechanical damage, but also for example, to maintain its temperature.
However, the hairs that will grow back are of lower quality. The hair buds from which the hair grows are damaged by the "pull". They no longer have enough nutrition for a "strong" hair in the short term. As a result, these will also tangle up faster. This will make you want to comb even more and you'll end up in a spiral in which the quality of the coat continues to deteriorate.
You'll then start an extra intensive shedding period. The hairs will fall out more and more all at once. Normally this happens in phases with peaks in spring and summer. You run the risk of ending up in a constant, more intensive shed. The cat may therefore no longer be able to take care of her own coat and swallow more hair than she can process.
Check out our options for a grooming consultation with customized advice. Learn how to work in a coat-friendly way and to prevent excessive shedding!